Anticipate and Manage Conflicts
Description
You take on the role of a regional manager at a company. Learn to understand the different types and mechanism of conflict creation. Practise preventing and defusing them in different realistic situations accompanied by Anne your coach. You will also have to accompany your employees in resolving a conflict by adopting methods aimed at maintaining the cohesion and performance of your team.
Learning objectives
- Understand and identify the different types of conflicts
- Adopt good practices to prevent and defuse them
- Master the appropriate behaviour to solve them
